Brands

FAQ

 

Q. How do purchase my order on the site?
To order your purchase :-

 1.Go to www.moncah.my click login fill in your username(your Email) and your Password

  Select to Bigbird Lamborian and  click product with the quantity

 2.Click “Add to cart”  button on the products you wish to purchase.

 3.Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.

 4.You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created

    yet, you need to register an account before you proceed your payment. 

 5.You'll need to confirm your shipping address on the “Shipping Address” page and click “continue” button.

 6.From here, you need to select your shipping methods and click “continue” button.(select Free shipping If you On Order Over RM100)

 7.Next you'll need to choose your payment method then click “”continue button.

 9.After the steps before this have been done, You need to reconfirm your billing details and tick agree on the terms and condition.

   Click “ConfirmOrder” to complete the order.



Q. What are the payment methods available?
moncah.my offers various kind of Payment Methods as shown below :-
1. Credit Card
    Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
    Via MOLpay (Visa or Mastercard / Internet Banking) 


2. Invoice / Cheque / Offline Bank Transfer

Bank :AGROBANK
Bank Account : 1000421000166767
Account Name : MS WORLDWIDE MANUFACTURING (M) SDN BHD

 

OTHERS

 

Bank Maybank 

No Account : 158293594593

Account Name: Mohd Shahrom Bin Shahidan


After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : bigbirdshoppe2u@gmail.com 


Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at bigbirdshoppe2u@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.



Q. What is the product's transaction currency?
All products transaction currency will be done in MYR and USD.

Q. How long does the delivery usually takes?
Delivery usually will takes about 1 to 5 working days

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to bigbirdshoppe2u@gmail.com for us to clear your doubts.